IT Configuration Lead

At Transgrid, we play a crucial role in delivering safe, reliable, and sustainable energy to millions of Australians. Operating over 13,000 km of high-voltage transmission lines and 128 substations across NSW and the ACT, we connect electricity generators to the distribution network—powering homes, businesses, and communities. 

As the energy sector evolves, we’re growing our workforce to drive innovation and transformation. 

The Opportunity 

We’re seeking an experienced IT Configuration Lead to manage the strategy, governance, and continuous improvement of Transgrid’s Configuration Management Database (CMDB). This is a key role within our Information Technology team, responsible for ensuring the integrity, accuracy, and value of configuration data across our IT landscape.

As the owner of the CMDB, you’ll define and maintain configuration management policies, oversee ServiceNow CMDB operations, and drive adoption of the Common Service Data Model (CSDM).

You’ll work closely with technical teams, vendors, and business stakeholders to embed best practices, support service visibility, and enable data-driven decision-making across the organisation. This is a fantastic opportunity to shape how configuration data supports operational resilience, risk management, and digital transformation at scale. 

About You 

You’re a detail-oriented and strategic IT professional with a strong background in configuration and asset management. With hands-on experience in ServiceNow CMDB and a deep understanding of IT infrastructure, you’re confident leading initiatives that improve data quality, governance, and service outcomes. 

You’re comfortable working across teams and systems, and you bring a collaborative mindset to solving complex challenges. Your ability to translate technical insights into business value makes you a trusted partner across IT and the wider organisation. 

You will also bring:

• Extensive experience in IT configuration and asset management 
• Proven expertise in ServiceNow CMDB, including adoption of the Common Service Data Model (CSDM) 
• Strong understanding of IT infrastructure, including hardware, software, and network components 
• Knowledge of IT Service Management (ITSM) principles and practices 
• Certification in configuration management (e.g. ITIL) 
• Experience defining and implementing strategy, governance, and process improvements 

Our Values

Transgrid's core values encompass safety, achievement, integrity, and service. Prioritising safety above all, the company emphasises making a meaningful impact through achievement, upholding honesty through integrity, and delivering exceptional outcomes for customers and communities through dedicated service. These values are ingrained in the actions and behaviours of Transgrid's people, who embody them every day.

Recognition & Reward

We believe in providing our people personal, professional and social benefits so that they can deliver their best work each and every day. Employees have access to a range of corporate discounts across retail, utilities, travel, health & wellbeing etc, as well as novated leasing options, flexible workplace policies, 20 weeks paid parental leave and more!

Regardless of where you are in your professional journey, Transgrid powers your career by providing access to regular and on-going training, workplace mentoring and tertiary education. Here you are encouraged to build a career that is right for you.

Applications close on the 15th of August 2025 however will be assessed on a rolling basis and may close earlier – So… apply today and play a crucial role in driving the transition to a cleaner, more sustainable energy future!