EUC Support Specialist

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Date: 19 Jan 2026

Location: Sydney, Australia

Company: TransGrid

 

At Transgrid, we play a crucial role in delivering safe, reliable, and sustainable energy to millions of Australians. Operating over 13,000 km of high-voltage transmission lines and 128 substations across NSW and the ACT, we connect electricity generators to the distribution network—powering homes, businesses, and communities.  

 

As the energy sector evolves, we’re growing our workforce to drive innovation and transformation. 

 

 

The Opportunity 

 

Ready to take your support expertise into a role where your impact is felt at the highest levels of the organisation? As a EUC Support Specialist at Transgrid, you will be the trusted technical partner for our executives, executive assistants, and senior leaders, ensuring they stay connected, productive, and supported no matter where they are working. 

 

You will be the go-to problem solver for second level support across hardware, software, mobile devices, and meeting room technology. Whether you are resolving issues on the spot, preparing leaders for critical meetings, or keeping our collaboration spaces running smoothly, you will play a key role in delivering a seamless and stress-free technology experience. 

 

Your work will also include delivering tailored training, maintaining clear and accurate documentation, and coordinating with vendors to keep systems performing at their best. If you thrive in high trust environments and enjoy helping people succeed, this role puts you right at the centre of the action. 

 

About You 

 

You are calm, confident, and at your best when supporting people who rely on technology to make important decisions. You know how to navigate sensitive situations with professionalism, and you bring a steady, solutions focused mindset to every challenge. 

 

You will also bring: 

 

  • 3+ years of experience providing desk side support to Board members, Executives, and senior stakeholders, both onsite and remotely 

  • Strong troubleshooting skills across hardware, software, mobile devices, and meeting room technologies 

  • A composed and methodical approach to resolving issues under pressure 

  • A track record of meeting SLAs and OLAs while delivering exceptional customer service 

  • Experience producing clear documentation and reports for support activities and system configurations 

  • Excellent communication and interpersonal skills, with the ability to build trust at all organisational levels 

  • Strong organisational and time management abilities, with proven success in fast paced environments 

 

Our Values 

  

Transgrid's core values encompass safety, achievement, integrity, and service. Prioritising safety above all, the company emphasises making a meaningful impact through achievement, upholding honesty through integrity, and delivering exceptional outcomes for customers and communities through dedicated service. These values are ingrained in the actions and behaviours of Transgrid's people, who embody them every day. 

  

Recognition & Reward 

  

We believe in providing our people personal, professional and social benefits so that they can deliver their best work each and every day. Employees have access to a range of corporate discounts across retail, utilities, travel, health & wellbeing etc, as well as novated leasing options, flexible workplace policies, 20 weeks paid parental leave and more!  

  

Regardless of where you are in your professional journey, Transgrid powers your career by providing access to regular and on-going training, workplace mentoring and tertiary education. Here you are encouraged to build a career that is right for you. 

  

Applications close on the 2nd of February 2026 however will be assessed on a rolling basis and may close earlier. Apply today and play a crucial role in driving the transition to a cleaner, more sustainable energy future!