Manager Customer Strategy and Enablement

Lead customer strategy. Shape the customer experience. Drive transformation.

Transgrid is seeking an accomplished Manager Customer Strategy and Enablement to lead the development and implementation of our customer strategy across the end-to-end customer journey.

This is a senior leadership opportunity for an experienced customer, strategy or engagement professional who can combine strategic thinking with practical execution to deliver meaningful improvements in customer experience, connection outcomes and organisational capability.

Reporting to the General Manager Customer Enablement and Connections, you will lead a team of customer strategy and engagement specialists and play a critical role in shaping how Transgrid understands, engages with and creates value for its customers.

About the role

The Manager Customer Strategy and Enablement will lead the Customer Strategy and Engagement function, with responsibility spanning the entire customer journey — from pre-enquiry and connection through to commissioning, operational release, optimisation and ongoing operations.

You will develop and champion Transgrid's customer strategy, translating customer insight, market intelligence and voice-of-customer feedback into clear priorities, roadmaps, standards and measurable initiatives.

As a senior leader, you will also be a catalyst for customer culture and capability, partnering across the organisation to embed customer-centric thinking, behaviours and accountability into everyday decisions, processes and ways of working.

You will act as a trusted adviser to senior executives and the Board, providing thought leadership on customer strategy, experience, engagement and value.

About you

You are a senior customer, strategy or engagement leader who can operate confidently in a complex, highly regulated and stakeholder-rich environment.

You will bring:

• Extensive senior leadership experience in a large, complex organisation.
• A proven track record developing and implementing customer, customer experience or engagement strategies.
• Experience leading high-performing teams and driving organisational culture and capability change.
• Strong strategic thinking and the ability to turn complex information, ambiguity and customer insight into clear priorities and measurable outcomes.
• Experience working within energy, infrastructure, utilities or another comparable regulated industry.
• Sound understanding of the electricity industry, transmission connections, renewable energy and Renewable Energy Zones (REZs).
• Demonstrated ability to build trusted relationships with senior executives, customers and Board-level stakeholders.
• Relevant tertiary qualifications in business, commerce, law, engineering or a related discipline, or equivalent experience.

Lead meaningful change

This role offers the opportunity to influence customer experience at an enterprise level while contributing to the transformation of Australia's electricity transmission network.

You will have the opportunity to shape strategy, influence culture, lead a high-performing team and work directly with customers and senior stakeholders on some of the most significant connection and energy-transition challenges facing the sector.

 Our Values 

Transgrids core values encompass safety, achievement, integrity, and service. Prioritising safety above all, the company emphasises making a meaningful impact through achievement, upholding honesty through integrity, and delivering exceptional outcomes for customers and communities through dedicated service. These values are ingrained in the actions and behaviours of Transgrids people, who embody them every day.

Recognition & Reward

We believe in providing our people personal, professional and social benefits so that they can deliver their best work every day. Employees have access to a range of corporate discounts across retail, utilities, travel, health & wellbeing etc, as well as novated leasing options, flexible workplace policies, 20 weeks paid parental leave and more!                                                                                               

Applications close on the 16th of August 2026. Please note, our vacancy close dates may be subject to change, and we will assess applications as they are received.

Transgrid is committed to Health and Safety, the Environment, Equal Employment Opportunity, Diversity and Ethical Practices. All applicants are expected to demonstrate an understanding of and commitment to these areas.

We do not accept agency introductions as Transgrid operates a direct sourcing model.