EUC Support Specialist

• Solid understanding of ITIL and ITSM processes
• 9-day fortnight | 15.5% superannuation
• Permanent role based in Ultimo 

About Us

At Transgrid, our work improves the lives of millions – from lighting up sports fields, schools and homes, to powering the wheels of commerce and everything else in between. Now it’s your turn to make it happen. 

This is an exciting time in the energy industry with the transition to renewable energy. Recent government policy documents outline plans to facilitate increasing transmission interconnection between states and development of renewable energy zones.

The Opportunity

In your new role, you will provide second-level technical support to Transgrid’s users, with a specialised focus on assisting executives, executive assistants, and senior leaders.

You will troubleshoot and resolve hardware, software, and meeting room technology issues, ensuring minimal disruption and a seamless user experience. Additionally, you will deliver training, maintain clear documentation, and facilitate the escalation of technical issues to vendors as needed.

The ideal candidate will possess excellent time management and organisational skills, with a proven track record of prioritising tasks and meeting deadlines in fast-paced environments.

About you

• Proven ability to manage sensitive situations with a calm, methodical approach, delivering excellent customer service under pressure.
• Skilled in troubleshooting a wide range of technical issues across various technologies, ensuring timely and effective solutions.
• Experienced in meeting SLAs and OLAs, consistently achieving or exceeding service delivery expectations.
• Proficient in creating clear documentation and reports for support activities and system configurations.
• Strong interpersonal and communication skills, building effective relationships across all organisational levels.

Recognition & Reward

We believe in providing our people personal, professional and social benefits so that they can deliver their best work each and every day. Employees have access to a range of corporate discounts across retail, utilities, travel, health & wellbeing etc, as well as novated leasing options, workplace flexibility, 20 weeks paid parental leave and more.

Regardless of where you are in your professional journey, Transgrid powers your career by providing access to regular and on-going training, workplace mentoring and tertiary education. At Transgrid, you are encouraged to build a career that is right for you.

Applications close on Wednesday, 19 March 2025

Please note, our vacancy close dates may be subject to change, we will assess applications as they are received. We do not accept agency introductions as Transgrid operates a direct sourcing model. 

Transgrid is committed to Health and Safety, the Environment, Equal Employment Opportunity, Diversity and Ethical Practices. All applicants are expected to demonstrate an understanding of and commitment to these areas