EUC Desktop Support Officer

About Us

At Transgrid, we keep the lights on for millions of Australians by operating and maintaining the high-voltage electricity network across NSW and the ACT. As we lead the way in Australia’s clean energy transformation, we are innovating at every level including how we use drone technology to enhance safety, reliability, and efficiency in our major infrastructure projects.

The opportunity

Looking to take your tech support skills to the next level? Join Transgrid as an EUC Desktop Support Officer at our Newcastle office and become a key player in keeping our teams connected and productive across NSW. You’ll be the friendly face of IT, solving problems, supporting users, and making sure everything runs smoothly. Whether it’s in the office, at remote sites, or in hybrid workspaces, you’ll be right where the action is.

In this role, you’ll provide second-level support across hardware, software, mobile devices, and meeting room technology. You’ll run tech bars, deliver onboarding and training, and work with vendors to keep systems performing at their best. If you love helping people and making tech work better, this is the role for you. 

About you

You’re a tech-savvy problem solver who thrives in fast-paced environments. You know how to stay calm under pressure and bring a positive, helpful attitude to every interaction. Whether you're troubleshooting a tricky issue or helping a new starter get set up, you’re all about making the experience smooth and stress-free. You’re great with people, quick to adapt, and always looking for ways to improve how things work. 

You’ll also bring:

• At least 3 years of experience in desktop support, both onsite and remote 
• Strong troubleshooting skills across hardware, software, mobile devices, and conferencing tech like Microsoft Teams Rooms 
• A calm and professional approach to solving problems 
• Solid understanding of ITIL and ITSM practices 
• Experience meeting service level agreements and delivering great customer service 
• Flexibility to support tech rollouts, training sessions, and occasional out-of-hours support for senior leaders  

 
Our Values
Transgrid's core values encompass safety, achievement, integrity, and service. Prioritising safety above all, the company emphasises making a meaningful impact through achievement, upholding honesty through integrity, and delivering exceptional outcomes for customers and communities through dedicated service. These values are ingrained in the actions and behaviours of Transgrid's people, who embody them every day.
 
Recognition & Reward

We believe in providing our people personal, professional and social benefits so that they can deliver their best work each and every day. Employees have access to a range of corporate discounts across retail, utilities, travel, health & wellbeing etc, as well as novated leasing options, flexible workplace policies, 20 weeks paid parental leave and more!

Regardless of where you are in your professional journey, Transgrid powers your career by providing access to regular and on-going training, workplace mentoring and tertiary education. Here you are encouraged to build a career that is right for you.

Applications close on the 15th of August 2025 however will be assessed on a rolling basis and may close earlier – So… apply today and play a crucial role in driving the transition to a cleaner, more sustainable energy future!